The Staff Hours tab on every staff member’s page (formerly known as Offline Mask) lets you set that staff member’s weekly availability for appointments. It’s found under Settings > Staff > [staff member’s name] > Staff Hours

When you first come to a staff member’s Staff Hours page, you’ll see that each time slot during which your business is open is marked “Online” and the times when your business is closed (based on your Operating Hours) are marked “Closed”.


From here, you have several of options. Click any time slot and you’ll have the ability to keep the staff member “Online” or make him/her “Away” or “Offline”. Here’s a brief overview of what each setting does, and a few tips on using the feature:

Online (green) – Mark a staff member “Online” when he/she is working, and taking online appointments. If you want a client to be able to book a certain staff member at 10am, make sure he/she is available at that time.


Tip: A staff member must be Online for the entire duration of a service in order to be available when a client selects that service. For example: If a staff member is only Online for 30 minutes at a time, then Offline or Away in between those Online times, he/she won’t be able to take 60 minute appointments. So, be sure to make the staff member Online for as many back-to-back time slots as they’d need to provide the services they offer.

Offline (blue) – Mark a staff member “Offline” when he/she will be at work, but does not allow online appointments. This can be because he/she is performing other duties, or in order to only allow appointments to be booked for him/her internally (ie: offline).


Away (tan) – Mark a staff member “Away” when he/she is not working. This can be used for off days, lunch hours, or times before/after a staff member comes into work on a day that he/she is working. Or, however else you’d like. You will still be able to make appointments internally at times when a staff member is Away.


TIP: Change the status on multiple time slots by clicking on a time slot you’ve already edited, holding the mouse button down then dragging the mouse (or your finger on a trackpad) in the direction you want to bring the change. You can move up, down, left, right or diagonally.


It is also possible to actually override your Operating Hours on a per-staff member basis. If you click on a Closed time slot, you will have four options: “Closed”, “Online” “Offline” and “Away”, with “Closed” automatically selected.


Click “Online” to make that staff member available at that time, even though your business is not technically open. Clients will see the time slots as available, but they will also see your listed “Business Hours” that match your Operating Hours.


One thing you want to make sure of is that you double-check the Staff Hours for all the relevant time ranges that your business is open. The default view of this feature will be Daytime (8:00am – 6:00pm).


If your business is open before 8:00am or after 6:00pm, remember to adjust the staff hours for the Morning and/or Evening time ranges as well.


It’s also easy to manually override any of the settings mentioned above, directly in your Calendar.

As always, don’t hesitate to contact us from the Support tab in your account if you have any questions about this, or any other feature in Genbook.

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