Some Genbookers and their clients may want to limit the amount of personal information attached to reviews. We heard this loud and clear from many of you, which is why we’ve improved the privacy protection in our Reviews feature.

You can elect to not publish names that your clients have attached to their reviews. This means that you have the final say on whether client names are published. Many health and medical practitioners using Genbook have requested this capability to protect the privacy of their patients. Go to the Settings page in your Genbook account, then click on “Customer reviews” and check the box next to “Suppress personally identifiable information” to ensure client names don’t show up on their reviews.

ReviewsNameSuppression

In addition, your clients now have more options for how their names appear on the reviews they post (assuming you allow their names to be published). They can attach their full names, first names and last initials or just their initials.

ImprovedReviews
Because we understand that clients of certain businesses may prefer total anonymity, there’s also the option to use a different name altogether. Clients can simply choose “Other” from the Name drop down menu and enter an alias of their choosing.

ReviewsOTHER
As you see highlighted below, client names appear as they’ve been entered when the reviews are published on your scheduling page.

ReviewsSchedPage

Sign up to Genbook’s 30-day free trial today!

Related posts

The Community – Powered by Genbook Introducing the Community - Powered by Genbook   The Community powered by Genbook has just launched and we're kicking it off with a special h...
Feature: Nearby Genbook's Nearby tab delivers more exposure for your business The new Nearby tab in the Genbook app (available for iPhone and Android) is all about p...
Five ways your clients can book with you We often get asked by our Genbookers about the different ways in which their clients can schedule their appointments. So, we thought we’d take the opp...
Refer A Friend Did you know you can earn $30 of Genbook credit for each person who signs up? All you have to do is... Click Sign in, click on Settings, scroll to t...