Do you need more information from your customers than what’s captured on our booking page? Maybe you’ll need to know if a client has any allergies or collect a bit of background information. For example, a doggie daycare or pet spa may want to know the breed, age and weight of each pet that is scheduled. Here’s how to request customer information

To this end, you can replace the open-ended Special Request field on the scheduling page with a request for specific information. To do this, you’ll need to go to your Settings (gear icon at the top right of the screen) and click on Additional requests (under the Communicating heading).

Additional Requests

Here, you can prompt your clients to enter the details you need from them. It’s up to you whether you ask a direct, general question or have them list several pieces of information. You can even require that they fill in the field or make it optional if it isn’t that important. Keep in mind that requiring them to enter something in the space isn’t a guarantee that what they enter will be correct.

Sign up to Genbook’s 30-day free trial today!

Related posts

Everything You Need to Know About the “Book Now” B... We’ll cut right to the chase: if you’re a service-based business such as a salon, barbershop, or spa, you need to have a website.  Having a str...
Google Booking: How to Use Reserve with Google to ... Getting your business to show up on Google can do wonders for your visibility and traffic. Today, 46 percent of all Google searches have a local inten...
The Community – Powered by Genbook Introducing the Community - Powered by Genbook   The Community powered by Genbook has just launched and we're kicking it off with a special h...
A Quick Guide to Manager Point of Sale (POS) on iP... We're pretty excited about this one! The Genbook Manager app for iPhone is now equipped with awesome Point of Sale (POS) options! This will make charg...