Do you need more information from your customers than what’s captured on our booking page? Maybe you’ll need to know if a client has any allergies or collect a bit of background information. For example, a doggie daycare or pet spa may want to know the breed, age and weight of each pet that is scheduled. Here’s how to request customer information

To this end, you can replace the open-ended Special Request field on the scheduling page with a request for specific information. To do this, you’ll need to go to your Settings (gear icon at the top right of the screen) and click on Additional requests (under the Communicating heading).

Additional Requests

Here, you can prompt your clients to enter the details you need from them. It’s up to you whether you ask a direct, general question or have them list several pieces of information. You can even require that they fill in the field or make it optional if it isn’t that important. Keep in mind that requiring them to enter something in the space isn’t a guarantee that what they enter will be correct.

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