You already know you have the option of publishing Verified Customer Reviews. Now, here’s a bit more about the Reviews tab, where you can see and manage all of your Genbook Verified Reviews.

Here’s what your Reviews tab will look like:

Reviews Tab

On the upper right, you’ll see the option to preview the review form your customers are asked to fill out, so you can see what they see when being asked to provide feedback about their appointments. Just click on “Customer Review form” to see what they’ll see.

Customer Review Form

Here’s what the desktop/laptop version of the review form will look like.

NEWReviewsFormPreview

The review form is mobile-optimized, so customers will also be able to submit reviews from their smartphones (as shown below).

NEWMobileBookingReviewSubPage1

Whether they’re submitting reviews via a smartphone or computer, customers will have the option of associating their names (either the full name or first name and last initial) or choosing “Other” and entering a name they feel gives them more privacy. The level of detail clients give about themselves and their appointments is totally within their control when they create and submit their reviews.

NEWMobileBookingReviewsSubPage2

Managing Customer Reviews

In the Reviews tab itself, to the left of “Received,” you’ll see a little dropdown menu that, when you’ve got a review selected (ie: the box next to a review checked), will give you several options of what to do with that review.

ReviewMenu
As you can see, you have the option of publishing the review you selected (if the review were already published, then “Unpublish selected reviews” would be an option). You’re also able to choose whether you’d like new reviews your business receives to be published automatically, without giving you a chance to look at them.

Many businesses choose to see their reviews before allowing them to be published. Manually publishing and unpublishing reviews can take a few minutes, so don’t worry if you see a “Pending Publication” status, after you’ve made a change on the desktop site.

Reviews can also be published/unpublished from the Genbook Manager app.


NEWUnpubRevAppiOS              NEWPubRevApp

Sharing Customer Reviews

Because reviews are a great way to inspire confidence in your business, you should take advantage of the various options we offer for promoting your published reviews across the Web. You’ll find these options at the top right of the Reviews tab page. You can share your reviews via your Twitter feed, and on your personal Facebook profile and Business Page.

NEWReviewShareFacebookProfile

You can even post a “Read Verified Customer Reviews” button on your website.

Reviews Button Instructions

In Settings, under the “Connecting” section, click “Reviews button”, then follow the instructions for adding the Reviews button (Tip: It’s just like adding the Book Now button to your site).

NEWReviewsButtononSite

In the same way that the Book Now button takes clients directly to your online appointment scheduling page, the Reviews button will take them directly to your published Reviews page.

NEWReviewsPageSite

It’s also a good idea to share your reviews via social media, which you can do right from within Genbook Manager.

AndroidReviewShare

Sign up to Genbook’s 30-day free trial today!

 

Related posts

Connect your Genbook appointment booking to Reserv... Genbook has partnered with Google to bring small businesses and their customers a smoother and simpler search-to-booking experience. This new featu...
New ways to access Help & Support Genbookers will now have immediate access to the new centralized help and support center easily accessible across Genbook. The help and support center...
The Community – Powered by Genbook Introducing the Community - Powered by Genbook   The Community powered by Genbook has just launched and we're kicking it off with a special h...
Feature: Staff Preference Indicator If you've set the Staff Selection feature to allow clients to choose "no preference" when booking appointments, you're going to love the Staff Prefere...
Share:Share on FacebookShare on Google+Tweet about this on TwitterShare on LinkedIn