As a business owner, you may not have used Genbook for its other use: making appointments.
Your clients book their appointments with you online all the time, but it’s a good idea for you to understand how it works so you can explain it to your clients. And for those who are here because they want to know how to book an appointment, this is just as much for you as it is for the business owners. We’ll show you what it looks like both on the desktop version and the Genbook app.
1. Find the business
There are two ways to find the business to make your appointment. The first way is to type the name of the business into Google, Bing, or any other search site. With Google, you can actually start to schedule the appointment in the right-hand sidebar. With others, you can click on the Genbook link to the business in the search results.
You can also go to the Genbook app and type the name of the business as well as its location, and book through there. The best thing to do, however, is to add the business to your Favorites, to ensure you can find it quickly for future appointments.
2. Choose a category
As seen above, there are categories on the right-hand side. Many businesses have different categories, making it easier for clients to decide what sort of appointment they want. For example, Jamak Beauty has hair services, but it also has facial services.
3. Select a service
Once you’ve chosen a category, you can then choose the service. Note how each service has a price attached to it, meaning the client knows how much they will be paying before they’ve even booked the appointment.
4. Decide on a staff member
The great thing is, you can actually choose a staff member for your appointment. So, if you are a regular client and want the same person for each appointment, you can choose them (provided they’re available on the date you want).
5. Click an available date
The dates in bold are the available dates. Choose whichever month and date works for you, and know that you can reschedule it in the future if need be.
6. Pick an available time
Once you’ve chosen a suitable date for your appointment, you can then pick a time. You will only ever be shown available times, which means there shouldn’t be a problem of phone tag where you choose a time, only to find out that the business owner isn’t available.
7. Confirm appointment
Fill out the necessary information (as shown above) to confirm your appointment. If you have used Genbook before, your details should be saved, and you may only need to enter your email address and phone number. Some businesses may ask for more information, such as your mailing address.
And that’s it! You’ll be shown a page to confirm your appointment, and then information about the booking itself. You can choose to reschedule the appointment, cancel it, or leave it (hopefully you won’t need to reschedule or cancel!).
Enjoy a free 30-day trial of Genbook’s online scheduling software when you sign your business up! Download the Genbook Manager app for businesses, and Genbook app for clients. Both available on iPhone and Android.