No-shows — instances where clients don’t turn up for their appointments and don’t cancel ahead of time — can be thorns in the sides of small businesses. They can result in wasted time and resources, as well as lost revenue. We understand that keeping track of these instances, and the customers who frequently don’t show up, is vital to running your business. So, we built a feature that does just that!
Genbook’s no-show flagging feature lets you mark appointments for which clients didn’t show up as “no-shows”. We also tally the number of no-shows a client has had, both on the appointment itself and its Customers tab listing, so you can easily see which customers might be developing a pattern of not showing up, and take action.
Marking an appointment as a no-show
In the Manager app, tap on the appointment of a no-show client, then tap “Status” section.
On the next screen, change the status to “No-show”.
That status of the appointment will then be “No-show”, and a red banner displaying the number of no-show appointments will also be seen at the top of the screen.
The no-show counter banner will then appear at the top of every appointment that customer makes, even if the appointment in question isn’t marked as “no-show”, just to alert you that about past behavior.
No-show indicator in your Customers list
You’ll see the number of appointments that were flagged as “no-show” for a particular customer under their Customers section listing.
Dealing with frequent no-shows
Genbook gives you several options for handling clients who frequently don’t show up for their appointments without giving you a heads up.
The first thing you can do is require that the customer enter their credit card details each time they try to book with you. That way, you can charge them a cancellation fee if they don’t show up.
To enable this option, first ensure that Payments is turned on under Settings > Payments. Then, go to the customer’s profile in your Customers tab, and click on their “Details” section. At the bottom of the page, check the box beside “Always Require Credit Card?”
If capturing the card and/or charging the customer a penalty for not showing up doesn’t do the trick, you can also consider blocking the customer from booking online with you. That option is found right below the “Always Require Credit Card?” setting, at the bottom of the Customer Details page in the customer’s profile.
Genbook’s online scheduling software isn’t just all about online scheduling. It’s about ensuring you are able to run your business smoothly, so you can focus on the big-picture stuff. Sign up for our free 30-day trial, and give yourself more time.