We’re pretty sure you have a favorite Customer Review. You know the one where a client praised the amazing work you do, talked about how they don’t want to go anywhere else, and mentioned that they think you and your team are the best in the area. But that review was a few months ago, and so when new customers come to read your reviews and potentially book your services, that glowing one is hidden a few scrolls down the page.

Well, not anymore.

Now, you can feature that favorite review on your Scheduling Page and your Reviews Page (and very soon in the Genbook App). Here’s how:

In your Reviews tab, check the box beside the review you want to feature. Then, click the blue gear icon at the top left (the same one you’d click if you wanted to publish/unpublish a review) and select “Feature this review” from the dropdown menu.

The review you’ve featured will be flagged with a little orange bookmark, and move to the top of your reviews list.


You can also feature a review from the Manager app. Just tap “Reviews”, then choose the review you wish to feature. Tap the “Featured” icon beside the “Published” slider and you’re all set.

A featured review selected and indicated in the Genbook Manager app for iOS

Your favorite review will now always appear as “Featured” at the top of your Customer Reviews.

Your featured review will also be prominent on the Genbook app your customers use to book from their iPhones and Android devices.

A featured review displayed on the Genbook booking app for customers

Plus, it’s front and center on the mobile version of the online scheduling site.


Be sure to choose a Customer Review that best describes your business and your services. You want to put your best foot forward, as first impressions really do matter! You can change your Featured Review at any time by following the steps above and selecting a new review to feature, or by simply unfeaturing the current one.

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