Most businesses that use Genbook have times where their client comes in early, or arrives while you’re still with another client. And the time that client then has to wait is extremely important, as they may get impatient and reschedule. Here are some great ways to make their time as enjoyable as possible.

Offer them a drink

A glass of water goes a long way. Offer your clients a glass of water or juice or anything to keep them sitting and happy. If your business has the ability to make tea or coffee, offer that as well. A nice hot cup of tea or coffee can keep a client busy while you finish up with your other client. Some Genbookers offer beer and wine to their clients while they wait or during their appointment.

A post shared by Sneha Patel (@shantihealing) on

Make sure they’re comfortable

Whether it’s a heater during winter or a fan during summer, you want your clients to be comfortable while they’re waiting. Check your couches or chairs. Are they comfortable to sit on? If you’re running behind schedule, it’s best that the chairs or couches your next client is sitting on is as comfortable as possible.

Give them inspiration

While your client is waiting, give them inspiration. If you’re a hair salon, have hair-related magazines or photos around. If you’re a nail salon, have designs on show so they can pick and choose what they want. And if you’re a dentist, have your before and after photos of happy clients on the walls.

Create a calming area

For many of your clients, coming in for their appointment is a time where they can relax and forget about all of the busy things happening in their lives. What they don’t want is chaos. Make sure they are able to rest while they wait, either by having a TV for them to watch or a magazine handy. We have even heard of places that actually have tablets for each person to watch movies on while they wait!

What have you done to keep your clients happy while they wait? Let us know on Facebook or Twitter!

Want an easy way to get rid of the stress involved in running a business? Sign up to our free 30-day trial to try out our online scheduling software, and take back your time!

Related posts

Secrets from a Successful Entrepreneur’s Day Genbook is great for time management, but what other tips can help us all when what we really need is 28 hours in a day? Spend one week following thes...
Barber tips from Genbookers We chatted with a few barbers who have each been using Genbook for a number of years. When we talked, we asked them for their top piece of advice for ...
Three ways to showcase reviews Whenever we interview any Genbooker, they're usually quick to talk about how much they love the Verified Reviews feature. And who could blame them? It...
How to get featured on Genbook Have you ever been on Facebook or Instagram and seen us post a photo of a great haircut, or a barber in action with a client? And did you think “How d...
Share:Share on FacebookShare on Google+Tweet about this on TwitterShare on LinkedIn