There are multiple ways Genbook can notify your business and staff of new appointments. First, it’s important to remember that there are two levels of notifications you can set up — “Staff” and “Business”.

Both businesses and staff have the option of Email and Text/SMS notifications. Text/SMS notifications are only ever sent when new Online appointments are created.

Business level notifications are set up under Settings (gear icon at the top right) > Business Notifications.

Business Notifications in Settings
Online appointment notification options for businesses.

These notifications are sent whenever anyone makes an Online appointment (those made using the Online Scheduling Page) with any staff member at the business. The Email notifications contain the full appointment details, as well as an .ics file attachment that can be downloaded into an external calendar (Google, iCal, Outlook). An email is also sent when a client cancels an appointment with your business.


Staff notifications are set up on the Staff Details page (Settings > Staff > [Staff Name]).

Appointment notification options for staff.

Email notifications are sent to a staff member when he/she receives a new appointment — whether Online or Offline — when the appointment is made by someone other than that staff member. Email notifications are also sent when any edits are made to that staff member’s Calendar by someone else (e.g. the account’s admin, another logged-in staff person). Whenever the login email used to make the edits does NOT match the staff member’s notifications email address, the system will send an Email notification of the change.

Edits that prompt staff-level email notifications include: newly created Blocks, updates to time/date or other aspects of a staff member’s appointment, and appointment cancellations.

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