Genbook Schedules the "Coupon-Wielding Hordes"
Daily Deal Phenomenon Driving Demand for Online Scheduling Web Services
SAN FRANCISCO — September 28, 2010 — The phenomenal rise of Daily Deal promotions from companies like Groupon and LivingSocial is driving an onslaught of customers into small services businesses all across the country. As a result, Genbook is seeing a significant increase in demand for its industry-leading online appointment scheduling web service to help manage the “coupon-wielding hordes” from Groupon and LivingSocial.
A successful Daily Deal promotion can drive hundreds or even thousands of new customers into an individual small business overnight. This creates a particular challenge for any small business: how to schedule this torrent of appointments in a timely and reasonable fashion so that not only is the business satisfied with the Daily Deal experience, but the consumer is as well.
“The answer is online appointment scheduling from Genbook. Many of our Merchant Genbookers see online scheduling as the only realistic way to keep from being ‘bombarded’ and ‘overwhelmed’ as recent press articles have depicted some Groupon experiences,” said Rody Moore, CEO and Founder of Genbook.
“A couple of months ago, I gained 300 new clients via Groupon, and Genbook has been a Godsend! The entire scheduling process ran like a well-oiled machine. Guess what? I just ran a LivingSocial promotion and sold OVER 1,200 coupons! Clients will self-schedule online via Genbook, saving me the stress. I'm loving Genbook,” said Cathy Green, UpperCrust Maids.
Not only does Genbook completely automate the scheduling of Daily Deal promotions, but Genbook’s Customer Database captures all of the new customers’ contact and appointment details, providing the business with total control over the experience. Genbook can also auto-collect Customer Reviews that can then be published to the business’ website to encourage new and repeat customers. “We just don’t understand how a business can handle thousands of new customers overnight without online scheduling and customer database services from Genbook,” said Rody Moore, CEO & Founder.
“We have done the math. All of the services purchased through Groupon can be done in one years’ worth of work. So yes some people will have to wait 3 or 4 months to get to their first appointment. Online scheduling is the only way we could have managed 2500 services, and all Groupon appointments must be scheduled online through Genbook,” said Lisa Mangrum, SkinMatters Spa.
With the industry’s most powerful online scheduling web service and many thousands of active small business subscribers, Genbook is uniquely positioned to handle the sort of customer volumes generated by collective purchasing programs. Additionally, Genbook is optimized for just the sort of local services businesses using Daily Deals — massage therapists, day and medical spas, hair & beauty salons, house cleaners, hair removal, manicure, and acupuncturists.
More Appointments, Less Hassles
Genbook provides sophisticated yet easy-to-use Online Appointment Scheduling Software and Web Services for small businesses to help grow their revenues by turning website visitors into confirmed appointments. Genbook is the life-changing solution that frees small business owners and managers from the tiresome task of scheduling (no more phone or email tag!), and offers their customers the convenience of scheduling appointments online in real-time, 24x7.
The Leader in Online Appointment Scheduling Web Services
According to the major web traffic and digital intelligence services, Genbook is the leading provider of Free Online Scheduling Software and Web Services for Small Services Businesses in North America. With the Industry’s most popular fully-featured Hassle-Free Online Scheduling Software, Genbook is used by hundreds of thousands of consumers and many thousands of small businesses to simplify their lives. Genbook has been recognized by many well-respected news outlets including The New York Times, Fortune Small Business, The Wall Street Journal, C|Net News, Information Week, CNN Money, and USA Today. Genbook was recently profiled in PCWorld Magazine’s list of 52 Incredibly Useful Web Services as “Top-Notch” and “Phenomenally Cool.”
Genbook, Inc. is a privately-held, venture capital-backed company headquartered in San Francisco, California. More information can be found at www.genbook.com.
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