Genbook Announces 10 Million Appointments Scheduled in the Cloud
Customer Demand Triggers Key Growth Milestones for Leading Online Scheduling Solution
SAN FRANCISCO — November 17, 2011 — Genbook, a leading online appointment scheduling solution, today announced that it has scheduled over 10 million appointments for local businesses all over North America. Accelerating customer demand for online scheduling solutions has resulted in a record year for the company, which has scheduled more appointments in 2011 than in any other year of its history. In October alone, local businesses used the Genbook platform to schedule 500,000 appointments, the equivalent of $450 million of local commerce on an annualized basis.
Genbook's easy-to-use cloud-based scheduling software is trusted by more than 5,000 local merchants such as massage therapists, salons, spas, photographers, chiropractors, consultants and other appointment-based small businesses. Genbook enables merchants to grow their businesses through automating their appointment scheduling, finding new customers, connecting with existing customers, eliminating no-shows, and maximizing their schedules.
“In an economy where each customer is vital to the success of a local business, merchants are searching for cost-effective ways to book more appointments and connect with new customers,” said Rody Moore, founder and chief executive officer, Genbook. “Consumers increasingly want to do everything online or via their Smartphone or tablet, and that includes scheduling their next massage, bikini wax, haircut, or chiropractor appointment.”
Genbook has been shown to increase revenues for its merchants by generating more appointments and more new customers. The ability for customers to book online in real-time 24x7 has resulted in higher customer satisfaction and loyalty. Staff can also devote more time to servicing customers rather than answering or returning phone calls. With an affordable price starting at $19.95 per month, Genbook is a merchant's ‘virtual receptionist’ for less than $1 per day.
“During the first year of using Genbook, my day spa's sales increased by 400 percent and I have added hundreds of new customers,” said London Elise, owner of Soothe Spa in San Francisco. “I now have a database of 3,000 customers and 90 percent of the appointments are through Genbook, which customers easily access from my website.”
With a ‘BookNow’ button on a merchant's website and Facebook Page, Genbook's software turns website visitors into confirmed appointments. Rather than call the merchant, customers simply click on the BookNow button to schedule their appointments, selecting the optimal time and service from the merchant's entire availability.
Genbook is a robust online appointment and customer management platform, accessible from any computer, iPad, or iPhone/Android Smartphone. Genbook also automatically collects and publishes customer reviews to help promote local merchants within their communities. Genbook has published more than 50,000 genuine customer reviews on behalf of its merchants.
A leading online appointment scheduling solution for small businesses trusted by thousands of merchants to find new customers, connect with existing customers, eliminate no-shows, and maximize their schedules. Genbook, Inc. is a privately-held, venture capital-backed company headquartered in San Francisco, California. www.genbook.com
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